Return & Refund Policy

Last updated: 21 May 2026

Welcome to Zees Art Soul. We want you to feel confident when purchasing artwork, jewellery, prints, and curated second-chance items from our store. This Return & Refund Policy explains your rights and our procedures for returns, refunds, exchanges, cancellations, and damaged items.

This policy is designed for customers purchasing from the United Kingdom and follows applicable UK consumer laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations.

1. Contact Information

If you have any questions regarding your order, please contact:

Business Name: Zees Art Soul
Email: info@zeesartsoul.com
Website: www.zeesartsoul.com
Business Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA

2. Original Paintings & One-of-a-Kind Artwork

Due to the unique and handmade nature of original artwork, all sales of original paintings are considered final unless:

the item arrives damaged,
the wrong item was sent,
or the artwork is significantly different from its description.

We encourage customers to review all photographs, dimensions, descriptions, and framing details carefully before purchasing.

If your artwork arrives damaged, please contact us within 48 hours of delivery with:

your order number,
photographs of the item,
photographs of the packaging,
and a description of the issue.

Approved claims may be eligible for:

replacement (where possible),
repair,
store credit,
or refund.

3. Commissioned Artwork

Custom commissions are personalised products created specifically for the customer and are therefore non-refundable and non-returnable once work has started.

Before work begins, customers will receive confirmation of:

size,
medium,
subject,
estimated timeline,
and pricing.

Minor revisions may be offered during the agreed approval stage.

Under UK consumer law, personalised and custom-made goods are generally exempt from the standard 14-day cancellation rights.

If a commission arrives damaged or defective, please contact us immediately.

4. Art Prints

Customers may request a return for standard art prints within 14 days of delivery.

To qualify for a return:

the print must be unused,
in original condition,
and returned in original packaging where possible.

Customers are responsible for return postage costs unless:

the item is faulty,
damaged,
or incorrectly supplied.

Refunds will be processed after the returned item is received and inspected.

5. Silver Jewellery

We accept returns of unworn silver jewellery within 14 days of delivery.

For hygiene and safety reasons, returns cannot be accepted for:

earrings that have been worn,
custom jewellery,
resized or altered items,
or damaged items caused by misuse.

Returned jewellery must:

be unworn,
free from damage,
and include original packaging where possible.

If jewellery arrives faulty or damaged, please contact us within 48 hours of delivery.

6. Second-Chance / Pre-Loved / Previously Used Items

We carefully curate and inspect all second-chance, vintage, restored, or pre-loved items before sale.

Because these items may show signs of age, wear, repair, or previous use:

all visible imperfections will be described and/or photographed where possible,
and customers should review listings carefully before purchase.

Returns for second-chance items are accepted within 14 days of delivery unless the item is:

clearly described as final sale,
heavily discounted,
or customised.

Items must be returned in the same condition they were received.

7. Damaged, Faulty, or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Please include:

your order number,
photographs of the item,
photographs of the packaging,
and a description of the issue.

We may offer:

replacement,
repair,
refund,
or store credit,

depending on the situation.

8. Return Process

To request a return, please email us at [Your Email Address] with:

your name,
order number,
item(s) you wish to return,
and the reason for return.

If your return is approved, return instructions will be provided.

Customers are responsible for ensuring returned items are packaged securely.

We recommend using tracked delivery for all returns.

9. Refunds

Once your return has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within a reasonable period.

Original shipping costs are non-refundable unless the return relates to:

faulty goods,
damaged goods,
or an error made by us.

10. Non-Returnable Items

The following items are generally non-returnable:

commissioned artwork,
personalised items,
custom-made products,
digital downloads,
gift cards,
worn earrings,
altered jewellery,
and final sale items.

11. Cancellations

Customers in the UK may have the right to cancel certain standard online orders within 14 days under the Consumer Contracts Regulations.

However, this right does not usually apply to:

personalised goods,
commissioned artwork,
or made-to-order items.

If you wish to cancel an order, please contact us as soon as possible.

12. Colour & Display Disclaimer

We make every effort to display colours, textures, and details accurately.

However, actual colours may vary slightly depending on:

screen settings,
lighting,
device displays,
and handmade material variations.

13. Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law